At Jenwey Tea, we want your ordering experience to be as delightful as the tea itself. This page explains how we prepare, ship, and stand behind every order — and what to do if something isn't quite right.

Orders are typically processed within 1–3 business days of purchase, Monday through Friday (excluding holidays). Once your order ships, you will receive a confirmation email with tracking information. Standard delivery within the continental US typically takes 3–7 business days after processing, depending on your location and the shipping method selected at checkout. Shipping costs are calculated at checkout based on order weight and destination.

At this time, Jenwey Tea ships within the United States. If you are located outside the US and would like to place an order, please contact us at info@jenweytea.com and we will do our best to accommodate you.

We carefully inspect every order before it leaves our hands, but if your package arrives damaged, you received the wrong item, or a product is defective, please contact us within 7 days of delivery at info@jenweytea.com with your order number and a photo of the issue. We will arrange a replacement or refund at no additional cost to you.

Because we begin preparing orders quickly, we can only accommodate cancellation requests within 12 hours of purchase. Please email info@jenweytea.com as soon as possible if you need to cancel or change your order, and we will do our best to help before it ships.

Jenwey Tea is not responsible for packages confirmed as delivered by the carrier but lost or stolen after delivery. If tracking shows a delivery you did not receive, please contact your local carrier first, and reach out to us at info@jenweytea.com so we can help investigate.

If you would like to exchange a product for a different tea, reach out to us at info@jenweytea.com within 14 days of delivery. Exchanges are offered at our discretion and are subject to product availability.

Because tea is a consumable food product, opened or used items cannot be accepted back into our inventory for health and safety reasons. Unopened, unused products in their original packaging may be eligible for return within 14 days of delivery — please contact us before sending anything back so we can provide instructions.

We may update this Shipping & Returns policy from time to time to reflect changes in our processes or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information.

Questions about an order, shipment, or return? We're happy to help.

Email: info@jenweytea.com

Phone: (855) NETEACO

Hours: 09:00 AM to 6:00 PM, Monday to Friday

At Jenwey Tea, every blend is crafted with extraordinary care, and we want you to truly enjoy each cup.

Because tea is a consumable product, we are unable to accept returns once a package has been opened, for health and safety reasons. However, if your selection was not what you expected, we are happy to consider a replacement within 14 days of delivery.

To request a replacement, please email info@jenweytea.com with your order number and the reason for your request. We invite you to share the tea with someone who may appreciate its character while we thoughtfully evaluate the best way to assist you.

Replacement decisions are made at our discretion to ensure fairness and uphold the integrity of our small-batch production. Approved replacements are typically shipped within 3–5 business days.

Your satisfaction matters deeply to us, and we will always strive to ensure your experience reflects the elegance and care behind our brand.

For questions regarding your order or our policies, please contact:

Email: info@jenweytea.com

Phone: (855) NETEACO

Approved refunds and replacements are processed promptly, though it may take 5–10 business days for a refund to appear on your original payment method, depending on your bank or card issuer.